PLANETMULLINS SHIPPING INFORMATION

Note: For Rob's recorded music, please visit the following retail outlet stores:
Rob Mullins Music on iTunes
Rob Mullins on CD Baby
Rob Mullins on Amazon.com

This shipping information page applies only to our educational products.
Basic rates are $8.00 for products shipped to anywhere in the USA, and $30.00 outside the country. There is a $2.00 handling charge on some items, and no handling charge on sheet music.
Standard shipping method is FedEx Ground

 

Dear customers,

Please read the following information carefully to answer your questions about us getting your order to you. If you have any further questions after reading this information or during the ordering process, please email us at info@planetmullins.com and we will respond as quickly as possible. Thank you for your business.-Rob Mullins


1. OUR SHPPING and HANDLING COSTS AND METHODS
The cost of shipping our book products has been growing by leaps and bounds since 9/11. We are a small company in the grand scheme of the Amazon.com's of the world, and service the needs of the music education community to the best of our abilities.  Each order has to be taken to a mailbox service, packed, weighed, assigned a tracking number, paid for and sent. The handling charge is less than what it costs us to send a person to the shipping company office with your purchased items  and pay them to register your package and make sure it is assigned a tracking number and shipped correctly as fast as possible to you.
We don't make a profit from the shipping or handling charges to you, but we have to pass along the cost in order to stay in business. We care enough about the package actually getting to you correctly that we won't use companies that don't provide you a tracking number.

2. ORDER FULFILLMENT,  SHIPPING/HANDLING CHARGES
OUR BASIC RATES are: $8.00 USD for all products shipped domestically, and $30.00 USD for products shipped internationally.After you place your order, allow 3-5 working days for us to process your order and take it the mailbox service company so that they can pack, weigh, process, assign your order a tracking number, and ship it. We use FED EX as our shipping company for domestic orders.

3. INTERNATIONAL ORDERS.
We often don't know what the shipping charges are going to be until we take the package in. There is a large amount of variance depending on the country, political situation, and weight of the package. In those cases we will email you with the estimated cost of sending your package and give you a payment link to pay for the extra charges before we can ship your order.

4. MULTIPLE PRODUCT ORDERS
Our website shopping cart cannot calculate the FED EX shipping rates when you order several products at a time. Each item you purchase online will have a shipping charge added by the web shopping cart, and your total will be higher than the actual cost. After we take your order in and find out what the actual cost of shipping your items is, we will refund you the difference between what you were billed online and what your actual shipping cost is plus handling charges. Our credit card processing company allows us the refund a specific amount option and your credit card will be credited with the refunded amount. You will receive email confirmation of this and all details from 2checkout.com

5. OUR BOOK COST.
We pay more than 300 per cent more to manufacture our book products than a large company such as Hal Leonard Publishing, yet sell them at a competitive price to large publishers as a service to the educational community. The quality and importance of the information in our products is too valuable for us to not spend the extra money to make the books available to interested and intelligent students who cannot get this quality level of information anywhere but from us.
If you have any further questions, email us at info@planetmullins.com.

6. CONTACT US.
If you need to contact us via snail mail, please write to
Rob Mullins Entertainment
333 Washington #107
Marina Del Rey CA 90292
310-572-7245

 

 


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